Top 7 Knowledge Base Software for 2024

Introduction

In this blog, we will see the Top 7 Knowledge Base Software for 2024. So the best knowledge base software software is Freshdesk and Hubspot Knowledge Base. So you need to figure out what knowledge base software to use for your business. So in this guide, I have ranked and reviewed the best knowledge base system software based on ease of use, search and help desk capabilities, features, and pricing.

Also please note, if you decide to purchase a payment plan I can get you an affiliate return for some of the links below. Also, these are the best-tested tools to launch and run the knowledge base. Through which you can read my affiliate ad in my privacy policy.

1. Freshdesk:-

This freshdesk is a cloud-based knowledge base tool, which provides solutions for establishing a knowledge base for convenient customer self-service. So the helpdesk tool helps your customers find answers to common questions. Through this, it helps you keep documentation up to date, manage access to knowledge and permissions, organize documents, and more. This software helps you to document tutorials, answers to frequently asked questions, DIY guides, etc.

Another bonus is its free text editor. Thus the text editor offers numerous formatting options for creating your content and replies. So the tutorial also makes it easy to embed images and other graphics to display the steps. Thus all plans offer features like ticket dispatch, email and social ticketing, ticket trend reports more. So you also get a 21-day free trial.

2. HubSpot Knowledge Base:-

This HubSpot knowledge base is a knowledge management software. Which helps you set a knowledge base to provide uninterrupted information. So the tool analyzes your ticket. Through which frequently held conversations and commonly asked questions of customers to create content. So it sets the answers to common customer questions. As well as reducing customer support requests and reducing time. Hubspot allows customers to easily browse, find, read, view, and refer to your customer base.

It also helps to index your knowledge base articles and documents in search engines. Which also lets you customize the look and feel of articles and preview their appearance on a variety of devices. As well as it your knowledge base and most relevant content can be easily found. And syncs with the email and live chat software to create it. In addition, the Hubspot Knowledge Base platform is only available with commercial and enterprise versions of the software. Thus both schemes come with advanced features like 1: 1 video creation, video hosting, customer experience survey software, and more.

3. LiveAgent:-

This LiveAgent is support desk software. Which helps you add knowledge base articles, and create forums and feedback boards. So it enables you to create a customizable knowledge base to manage customer queries without actually engaging. Thus the setup process takes only four steps. This includes designing, configuring, customizing, and filling out the template with content. Which sells many products, brands, and services. Thus he can create an unlimited knowledge base using one account. You can also build each knowledge base with unique designs, materials, and layouts. So it is also integrated with multiple communication channels like software, Gmail, Viber, contact forms, Slack, Twitter, Facebook, etc.

4. ZenDesk:-

This Zendesk is a knowledge-based solution. Which allows you to organize your organizational knowledge. As well as put it together as a searchable database. So it provides customer service, and ticketing systems and also allows you to integrate a knowledge base with support tickets. This allows you to display your knowledge base articles and content to a specific audience, including support agents, specific clients, etc. Thus it also comes with pre-designed templates to maintain the composition of the content and create easy-to-read articles with rich formatting.

Zendesk, therefore, also accelerates customer service through self-service in context. For which web widget and mobile SDK enable referral service within the product or on the website. So it allows your agents to draft new articles and documents and flag old articles. Which needs improvement. You’ll also find the ability to embed self-help articles in other places, such as blogs, product pages, and more.

5. ProProfs:-

These ProProfs are a knowledge-based system. Which helps you build knowledge online knowledge base, user guides, documentation, FAQs, wikis, and more. So how can you create videos for a more compelling approach? Thus it is also a great project management and task management tool for collaborating with team members. So Proofs integrates with communication channels like help desk systems, live chat software, analytics tools, etc. Popular integrations include Google Tics Analytics, Freshdesk, Proofs Help Desk, Proofs Live Chat, and more. In addition, integration with other tools helps you reduce customer tickets and maintain team collaboration.

Through this, you can try any paid plan for free for 15 days. As well as premium plans you can create unlimited public or private bases. So offers advanced features like API, white-label, etc. This way you can either create a private base for your employees. As well as create a public knowledge base accessible to all your customers. Standard features include data centralization, unlimited editing, content authentication, compatibility with all devices, and more.

6. Helpjuice:-

This helpjuice is a knowledge base builder. Which helps you organize your corporate wiki into a corporate hub. So it lets you gather, organize, access, and communicate information to specific audiences, including your staff and customers. Through which it offers dozens of custom-themed themes and editing tools. Which allows you to customize your content. As well as other features include unlimited content formatting, easy article writing, ization optimization for SEO, article history restoration, etc. Thus HelpJuice also allows you to create different privacy settings. So you can build an internal knowledge base for your team, as well as a public base for answering your customers’ questions.

7. Guru:-

This Jupiter is a knowledge-based platform. Which helps you organize company information and access it from anywhere. So it works as a company wiki. Which stores and provides all the necessary information with a single click. Thus in addition to managing the knowledge base, it also builds a network of company intelligence. Jupiter’s special “capture” feature captures all the information related to Google Docs, Slack threads, your company’s application, etc.

Thus it uses AI to suggest information to avoid manually searching for information. In addition, the machine-learning and AI-based system also improves its functions over time based on your day-to-day workflow. Thus the tool also comes with a verification workflow and browser extension features. So to make sure team members get access to the right information at the right time.

 

Thanks for reading Top 7 Knowledge Base Software for 2024, I hope you enjoyed reading this and got to know it.